Shipping, Returns & Warranty Policy

Every engine, transmission, and powertrain assembly ships on flat-rate tracked freight — the price you see at checkout is the price you pay, no destination surcharges added later.

DRAINED, PALLETED & CRATED BEFORE DISPATCH

• Dispatch window: orders leave the warehouse within 3–5 business days of payment and testing sign-off.
• Tracking: a tracking number is emailed the day the crate is picked up by the carrier.
• Packaging: units are drained, secured to a pallet, and fully crated — not just shrink-wrapped — before they leave the floor.
• Transit time: typically 2–4 weeks depending on destination and port handling; the fitment desk can give a country-specific estimate before you order.

Import duties and applicable taxes are paid up front on every international order — they're built into the checkout total, not collected on delivery.

• Customs paperwork: a commercial invoice and packing list ship with every crate for customs clearance.
• Clearance delays: customs holds are outside our control, but our freight partner will contact the receiving party directly if extra documentation is requested.
• Restricted destinations: a small number of countries require additional import licensing on used engines; the fitment desk will flag this before you check out, not after.

Every crate is inspected and photographed before it leaves the warehouse, so we can tell exactly what changed in transit if something arrives wrong.

Because units are custom-crated and freighted internationally, returns work differently than a standard retail purchase — but you're covered when the unit itself is the problem.

• Before dispatch: orders can be cancelled for a full refund any time before the unit is crated.
• DOA or mis-shipped units: if what arrives doesn't match the listing (wrong engine, wrong VIN match, failed on startup with no external cause), we cover return freight and issue a full refund or replacement.
• Change of mind: once a unit has shipped, buyer's-remorse returns are handled case by case and the outbound freight cost is non-refundable.
• Non-returnable items: special-order units sourced specifically for your VIN, and any unit that's had oil, coolant, or fuel run through it after delivery.

Every unit passes compression and oil-pressure testing before listing. That test result is backed by a 90-day mechanical warranty from the delivery date.

• Covered: internal mechanical failure consistent with the tested condition at time of sale — low compression, bearing failure, or oil-pressure loss not caused by installation.
• Claim process: send your order number, a technician's diagnostic note, and photos or a compression reading to the fitment desk.
• Not covered: damage from improper installation, running the engine without adequate oil or coolant, racing or off-road use, or modifications made after delivery.
• Remedy: at our discretion, a covered claim is resolved with a replacement unit, a core-matched repair credit, or a refund.

Have a VIN you want matched, a freight timeline question, or an open claim? The fitment desk handles all of it directly — no ticket queue.